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Warranty and Return Policy
New unused items: You can return all products within 30 days of purchase for a full refund (less original shipping charge $10).
Just ship us your product back to the address below (attn: RETURNS), along with your original Packing Slip or Sales Receipt and write "RETURN FOR REFUND" on the document.
New unused items after 30 days: A 15% restocking fee will be applied to all products returned between 30 and 90 days from the date of purchase (less original shipping charge $10). When shipping the carrier back, please provide original Packing Slip or Sales Receipt and write "RETURN FOR REFUND" on the document.
Exchanges of new unused items: You can exchange all products within 30 days of purchase. Shipping fees both ways are covered by a customer.
Just ship us your product back to the address below (attn: EXCHANGES), along with your original Packing Slip or Sales Receipt and write "EXCHANGE" on the document. Please, let us know the name of the product you would like instead and a check for $10 to cover the shipping fee. We will ship your replacement right away.
Defective and Flawed items:
Beco Baby Carrier warrants the products against defect in material and workmanship. We stand behind our products and will either repair or replace for free products purchase from our authorized retailer during the first year. Proof of purchase necessary.
We apologize if Your Beco Carrier has arrived in unsatisfactory condition.
Please contact our customer service at info@becobabycarrier.com and let us know what is wrong with your Beco Carrier. Once you hear back from us, please follow these instructions:
- Ship us your Beco Carrier back (we recommend USPS Priority Mail with delivery confirmation)
- INCLUDE a copy of an email communication with our Customer Service
- INCLUDE your choice of shipping reimbursement: Paypal (INCLUDE your Paypal account), Check
- Once we receive your return, we will either repair your Beco Carrier or provide replacement if the fabric is still available or we will contact you with other options.
- ALL RETURNS are handled with priority and most of the time a repaired or replacement piece ships back to you within a week of receipt.
- SHIP YOUR RETURNS TO:
Beco Baby Carrier
1733 Monrovia Ave, Unit N
Costa Mesa, CA 92627 USA
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