New unused items: You can return all products within 30 days of purchase for a full refund (less original shipping charge).
New unused items after 30 days: A 15% restocking fee will be applied to all products returned between 30 and 90 days from the date of purchase (less original shipping charge).
Exchanges of new unused items: You can exchange all products within 30 days of purchase. Shipping fees both ways are covered by the customer.
Defective and Flawed items:
What is covered under the first year warranty:
-Parts and materials including flawed or irregular printed fabric, webbing, buckles and snaps.
-Defective workmanship i.e. unraveling seams or missing snaps.
What is not covered under the first year warranty:
-Damages which arise from negligence, misuse or use not in accordance with the product instructions
-Beco products purchased from unauthorized retailers, or as second hand items
-Fading color due to sun or washing.
Washing instructions: Machine wash with mild detergent on delicate cycle. Air dry carrier. Spot clean as needed.
Please avoid frequent washing.
Beco Baby Carrier warrants the products against defect in material and workmanship. We stand behind our products and will either repair or replace for free products purchased from our authorized retailer during the first year. Proof of purchase necessary.
Beco Baby Carrier warrants the products against defect in material and workmanship. We stand behind our products and will either repair or replace products purchased from our authorized retailer during the first year. Proof of purchase necessary. Shipping fees both ways are covered by a customer.
Returned products must have an RMA number issued. Please contact our customer service at http://www.becobabycarrier.com/contact.asp and let us know what is wrong with your Beco Carrier. We will be happy to help get your carrier repaired or replaced.
BECO BABY CARRIER Inc. ships within USA only. Please, visit one of our many retailers who ship outside of the country. Also, make sure to visit our STORE LOCATOR for list of INTERNATIONAL RETAILERS.
Over the past months, we have noticed a number of unauthorized sellers of counterfeit Beco Baby Carrier products. No warranty protection is offered with respect to counterfeit products.
WHAT IS COUNTERFEIT?
Definition: A counterfeit Beco Baby Carrier product is any imitation or fake product made with the intent to deceive you into believing it to be genuine Beco Baby Carrier product. Our goal is to help you to be aware of how to avoid purchasing counterfeit Beco Baby Carriers and products that are being sold to unsuspecting buyers as genuine Beco Baby Carrier products.
WHAT ARE THE RISKS OF BUYING COUNTERFEIT PRODUCTS?
When it comes to baby carriers or any other product, especially those claiming to be baby products, counterfeits could seriously endanger your baby or your health with inferior materials and workmanship. Consumer identities are often stolen and goods that were paid for are often not delivered. Counterfeiters have been connected to gang activity and terrorism, among other crimes. It’s criminal—and buying these products fuels these indefensible practices.
Counterfeiters hurt legitimate business owners as well as the overall economy because they do not pay taxes nor do they provide fair wages or benefits to their employees. Counterfeiters are not accountable to human rights and environmental regulations. Counterfeiters don't adhere to child labor laws, anti-sweatshop laws, or restricted substances laws, putting both workers and the environment at risk. Fundamental human rights of workers employed by counterfeiters, such as basic safety and health precautions, are often compromised or entirely ignored, creating a work environment that is safe for no one.
PROTECT YOURSELF FROM COUNTERFEITS
GENERAL PURCHASING GUIDELINES to Avoid Purchasing Beco Baby Carrier Counterfeits. The following are some guidelines to help you avoid counterfeits.
1. Purchase Only From Authorized Retailers, whether online or in-store. To ensure you purchase only genuine Beco Baby Carrier products, please remember that we maintain an official distribution network of Authorized Retailers and Authorized Online Retailers:
2. Be cautious when purchasing from street vendors, flea markets, and unauthorized retail locations or at "purse parties." Beco Baby Carrier genuine products are offered through official retail channels. Unfortunately, Beco Baby Carrier Customer Service cannot verify, confirm, or assist your purchase through individuals in person or on sites such as eBay, Craigslist, or other online auction or trade boards, as we support purchases only through our Authorized Retailer lists. If you choose to purchase from non-authorized retailers, you are purchasing at your own risk, and those products are not valid for warranty or support.
3. Beware of products that seem flimsy or are obviously poorly made. We take great pride in providing the highest quality Beco Baby Carrier products. Quality control is often absent in counterfeiting operations, so you may be able to spot a counterfeit simply based on its workmanship.
4. Inspect the packaging carefully. Beco Baby Carrier takes great care in packaging our products. Counterfeiters often don't want to spend the time to reproduce every detail, so they'll likely leave some of this detail off. Beware of flimsy packaging, packaging with substandard printing or running colors, or packages that appear to have been opened. In addition, take a moment to actually read the package. Spelling or grammatical errors are common on the packaging for counterfeit goods. Beco Baby Carrier product labels and boxes have significant information printed on them, including bar codes, trademark and patent information and recycling symbols.
5. Match the packaging to the product. Does the packaging exactly match the product? Some careless counterfeiters will not provide the proper product aligned with the box. It may not be this obvious, so also check model numbers on the packaging against the model number of the Beco Baby Carrier.
6. Be vigilant when buying abroad. U.S. Customs officials have the authority to confiscate counterfeit products upon re-entry into the United States. While many international businesses offer unique products that may seem similar to legitimate Beco Baby Carrier products, in certain foreign markets counterfeit and pirated products are even more prevalent than in the United States. Also, when shopping on international websites, look for trusted vendors that use identifiable privacy and security safeguards and have legitimate addresses.
7. Trust your instincts. As always, beware of a purchase that is ”too good to be true.” If you are uncomfortable with the circumstances of your purchase—such as price, venue, lack of a sales receipt or warranty information, or, most importantly, a vendor’s unwillingness to answer simple questions about the source of the products for sale—use your common sense and walk away.
IF UNSURE, ALWAYS ASK FIRST
Products purchased through our authorized Internet or retail store distribution channels provides you with outstanding customer service, a thirty-day trial period (for undamaged product returns) and warranty service and protections which may not be available when purchasing through unauthorized distributors. If you are in doubt, or have any concerns about any supplier, please contact Beco Baby Carrier.
Any Beco Baby Carrier is one size carrier and will fit most parents between 5 and 6 feet, babies newborn to toddler (7-45 lbs for the Soleil, 7-35lbs for the Gemini).
Wash on DELICATE/WARM cycle with a mild detergent. Hang dry in well ventilated area or tumble dry on low and remove when seams are still damp. Spot clean when needed. Do not wash frequently.
I don't see Butterfly 2 on your website anymore. Where can I find info about this model?
Butterfly 2 model was discontinued as of December 2012.
COPY & PASTE THE LINK BELOW INTO YOUR BROWSER TO VIEW INSTRUCTION MANUAL:
newborn to toddler (7-45 lbs/3.5 - 20 kg)
front and back carry
easy On and OFF features
high quality tested materials
printed instructions included
made in USA and China
body 13" wide x 16" tall
shoulder straps 23" (can be adjusted up to 22" LONGER for a total of 45")
waist belt 28"(size 0) can be adjusted up to 57"
weight capacity of the carrier: 7-45 lbs
weight of the carrier: 1.8 lbs
As with any type of baby carrier, always inspect your Beco Baby Carrier for damage before using and follow all instructions. Never perform any task that could be dangerous with your child in the Beco Baby Carrier. Use common sense! Always double check that the buckles are connected properly. Never unbuckle the waist belt while the baby is in the carrier. By purchasing this product, you acknowledge that the Manufacturer or Distributor accepts no responsibility for injury/damage due to the use/misuse of this product. Your child's safety is your responsibility. Be sure you have help getting your baby into and out of the Beco Baby Carrier until you become comfortable with it. If you are starting out with babywearing, do so over a soft surface such as a bed, sofa or carpeted floor covered with a blanket.
Please observe the following while wearing your baby:
Please support your baby with a hand or two while you and your baby are getting used to the sling. You and your baby will become more comfortable in time and you'll be able to free one or both of your hands. Please, DON'T GIVE UP! Babywearing takes practice just like all other parenting tasks. You can make the process easier by making sure that baby is fed, rested and happy before you try the carrier the first few times. Also, be sure to pull the top rim of fabric up to cover the entire back of your baby to avoid a "backdive." Never wear your baby when cycling or riding in the car. While cooking at the stove, use only back carry position. A sling doesn't substitute for a car seat. When bending, please bend at the knees, not at the waist, and hold the baby with one hand while reaching with the other. Never drink HOT beverages when wearing baby, although your sling will come handy for eating, especially in restaurants.
The Many Benefits of Babywearing
Helps Babies Grow and Thrive
Reduces Infant Mortality, SIDS
Soothes Crying and Colic
Encourages Mental Development
Reduces Incidences of Post-Partum Depression
Better Bonding = Easier Discipline
Helps Babies Grow and Thrive
Most mammals are born with four legs and literally "hit the floor running." Their gestational period ends with their first breath. Human babies are born less developed and naturally have higher needs at birth. Your baby's gestational period doesn't end at birth, but rather continues for many months. Because of this, nurturing the child to adapt to life outside the womb becomes essential in order to properly regulate your baby's systems.
Slings will extend the womb experience and provide a home base of sorts for your newborn. While in the womb, your baby's systems were organized on autoplay. The baby experiences the parent's rhythmic walk, heart beat and breathing while they are worn, and these act as a pacemaker of sorts which remind the baby to organize and pattern her own functions with yours. Babywearing in a sling provides comfort and regulation and adds to the security and warmth so that your infant can focus her energies on positive growth.
Reduces Infant Mortality, SIDS
This is especially true for the premature babies, as mortality rates decrease by as much as 70% when premature newborns are worn in a sling. The enormous benefits a sling provides to a premature baby were first discovered accidentally by a care specialist in South Africa. Unable to offer technological incubators, they used the moms and secured their babies to them with a sling-like wrap creating an "exterior womb." To everyone's amazement; the premature infants that were worn throughout most of the day thrived and grew just as well, and sometimes even better, as the incubated infants.
Soothes Crying and Colic
Research shows that babies worn for at least 3 hours a day cry 43% less during the day and 51% less at night. Babywearing is an ideal preventative measure for more peaceful days and nights.
Encourages Mental Development
Since worn babies spend less time crying and trying to soothe themselves, they are freed (in their state of quiet alertness) to observe more and to positively interact more. Carried babies are more intimately involved in their parent's world and are more engaged in what is going on around them. They socialize better since they are carried at eye level instead of sitting at knee level, like in a stroller. The brain is stimulated by the inclusion provided by babywearing and therefore is encouraged to grow and develop. Scientific evidence shows that carried babies demonstrate advanced speech development and enhanced visual and auditory alertness.
Reduces Incidence of Post-Partum Depression
Studies shows that Post-Partum Depression is much less common among mothers who frequently wear their infants. The reason is not entirely known but many speculate that it may be because of a hormonal stimulation baby-wearing provides and because worn babies cry much less.
Better Bonding = Easier Discipline
The deeper the connection between a parent and child, the easier discipline will be in the future. Wearing your infant in a sling is a bonding investment that enhances the connection between you and your baby. Credible research comparing well-connected children with poorly-connected children brings to light that connected children are more secure, settled, trusting, sociable, positive, adaptable, confident, considerate, co-operative, willing to share, empathetic, sensitive, affectionate, persistent, and eager to learn.
Other Key Benefits
Carrying your baby in a sling allows for your hands to be free in order to go about daily tasks. Baby carriers are extremely helpful during times when using a stroller would be inconvenient - such as up stairs, through large crowds, narrow aisleways, or over rough terrain. It is also helpful when frequently transferring to and from the car. It is much easier to slip on a sling than to drag out and unfold the stroller. Baby carrier put your baby at the height of people's faces instead of at their knees therefore encouraging social interactions and development. Unlike other frontpacks, slings are useful from infancy through toddlerhood, when little legs get tired of walking.
Is the wide legs position bad for baby?
The wide-set position of your child's legs is actually very comfortable and even healthy. It is also how your baby spent many weeks in the womb- knees bent, hips spread open.
In the end, the ultimate rule of thumb is how your baby acts. If your little one is snuggled up close to you or Mom, sleeping or very content, you can be assured that he is comfortable and happy. As I'm sure you know, our babies can tell us when they are unhappy!
I lost my infant insert and/or head rest! Can I order another?
Yes! All REPLACEMENT PARTS can be ordered through our website. Please, visit PARTS section to order your:
RECALL MARCH 2008 - Butterfly Original (infant insert permanently sewn inside the carrier)
**UPDATE January 2011** At this time, 95% of the affected carriers have been returned and retrofitted. It is unlikely that you have a faulty carrier. To check, look at the buckles that attach the front of the carrier to the shoulder straps. They should be two-step, "safety" buckles, which require two hands to open. If you carrier has these buckles, it was either retrofitted or was never part of the recall.
IMPORTANT NOTICE: ONLY BUTTERFLY ORIGINAL MODEL PRODUCED IN JANUARY AND FEBRUARY 2008 WAS RECALLED.
Butterfly Original model produced AFTER FEBRUARY 2008 as well as our previous model 4th generation (produced before 2008) and current model Butterfly 2 (produced since September 2008) were NEVER PART OF THE RECALL.
March 7, 2008
Beco Baby Carrier Announce Recall to Repair Beco Butterfly Infant Carriers.
Firm below announces voluntary recall. Consumers should stop using recalled products immediately unless otherwise instructed.
Name of product: Beco Baby Carrier, model Butterfly Original
Units: About 1,900
Manufacturer: Beco Baby Carrier, of Costa Mesa, CA
Hazard: Buckles connecting top body of carrier to the shoulder straps can suddenly release tension when shoulder straps are held near or by the buckles, causing carrier's body to shift. Posing a fall hazard to the baby.
Incidents/Injuries: The firm has received 10 reports of the webbing slipping through the shoulder buckles causing carrier's body to shift. No injuries have been reported.
Description: The recalled infant carriers were sold under brand name "Beco Baby Carrier Butterfly". Carrier has black label with green "b" logo on the left side and a picture of butterfly on the right side.
Name of fabrics included in this recall: Mia, Pony Express, Carnival, Addison, Ethan, Sophia, Cameron, Ava, Joshua
Sold at: Specialty retail stores and Internet sites from January 2008 through February 28, 2008 for about $130.
Manufactured in: USA and Dominican Republic
Remedy: Consumers should stop using the carrier immediately and contact Beco Baby Carrier for instructions on returning the carriers for repair. Firm will provide free retrofit of the buckles and reimburse involved postage.
If you have identified your Beco Beco Carrier as one of the recalled units, please send us your baby carrier promptly to: BECO BABY CARRIER, ATTN: RECALL, 1630 SUPERIOR AVE, UNIT D, COSTA MESA, CA 92627
Your baby carrier will be repaired with utmost priority within 2-3 days upon receipt and shipped back to you via USPS Priority Mail. With a repaired product will also come a reimbursement check for your shipping expense. PLEASE INCLUDE IN PACKAGE: THE BABY CARRIER, YOUR NAME, ADDRESS, PHONE NUMBER AND EMAIL
Consumer Contact: For additional information, contact our customer service at firstname.lastname@example.org or call 1.888.943.8232 between 10:00 a.m. and 5:00 p.m EST Monday through Friday
We offer the following shipping methods:
USPS Priority Mail:
Orders from $31.00 to $200.99: $10.00
Orders from $201.00 to $300.00: $20.00
2nd Day Air:
Orders from $1.00 to $170.99: $30.00
Orders from $171.00 to $300.00: $45.00
USPS First Class : $0.00
USPS Priority Mail : $4.95
California Sales Tax 7.5% will be added to all California purchases.
*BECO BABY CARRIER Inc. ships within USA only (except for REPLACEMENT PARTS, please contact our Customer Service). Please, visit one of our many retailers who ship outside of the country. Also, make sure to visit our STORE LOCATOR for list of INTERNATIONAL RETAILERS.