FAQ

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Warranty & Return Policy

New unused items: You can return all products within 30 days of purchase for a full refund (less original shipping charge $10).
Just ship us your product back to the address below (attn: RETURNS), along with your original Packing Slip or Sales Receipt and write "RETURN FOR REFUND" on the document.

New unused items after 30 days: A 15% restocking fee will be applied to all products returned between 30 and 90 days from the date of purchase (less original shipping charge $10). When shipping the carrier back, please provide original Packing Slip or Sales Receipt and write "RETURN FOR REFUND" on the document.

Exchanges of new unused items: You can exchange all products within 30 days of purchase. Shipping fees both ways are covered by a customer.
Just ship us your product back to the address below (attn: EXCHANGES), along with your original Packing Slip or Sales Receipt and write "EXCHANGE" on the document. Please, let us know the name of the product you would like instead and a check for $10 to cover the shipping fee. We will ship your replacement right away.


Defective and Flawed items: Beco Baby Carrier warrants the products against defect in material and workmanship. We stand behind our products and will either repair or replace for free products purchase from our authorized retailer during the first year. Proof of purchase necessary.

We apologize if Your Beco Carrier has arrived in unsatisfactory condition.
Please contact our customer service at info@becobabycarrier.com and let us know what is wrong with your Beco Carrier. Once you hear back from us, please follow these instructions:

• Ship us your Beco Carrier back (we recommend USPS Priority Mail with delivery confirmation)
• INCLUDE a copy of an email communication with our Customer Service
• INCLUDE your choice of shipping reimbursement: Paypal (INCLUDE your Paypal account), Check
• Once we receive your return, we will either repair your Beco Carrier or provide replacement if the fabric is still available or we will contact you with other options.
• ALL RETURNS are handled with priority and most of the time a repaired or replacement piece ships back to you within a week of receipt.
• SHIP YOUR RETURNS TO:
  
  Beco Baby Carrier
  1733 Monrovia Ave, Unit N
  Costa Mesa, CA 92627 USA

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Safety Tips

As with any type of baby carrier, always inspect your Beco Baby Carrier for damage before using and follow all instructions. Never perform any task that could be dangerous with your child in the Beco Baby Carrier. Use common sense! Always double check that the buckles are connected properly. Never unbuckle the waist belt while the baby is in the carrier. By purchasing this product, you acknowledge that the Manufacturer or Distributor accepts no responsibility for injury/damage due to the use/misuse of this product. Your child's safety is your responsibility. Be sure you have help getting your baby into and out of the Beco Baby Carrier until you become comfortable with it. If you are starting out with babywearing, do so over a soft surface such as a bed, sofa or carpeted floor covered with a blanket.

Please observe the following while wearing your baby:
Please support your baby with a hand or two while you and your baby are getting used to the sling. You and your baby will become more comfortable in time and you'll be able to free one or both of your hands. Please, DON'T GIVE UP! Babywearing takes practice just like all other parenting tasks. You can make the process easier by making sure that baby is fed, rested and happy before you try the carrier the first few times. Also, be sure to pull the top rim of fabric up to cover the entire back of your baby to avoid a "backdive." Never wear your baby when cycling or riding in the car. While cooking at the stove, use only back carry position. A sling doesn't substitute for a car seat. When bending, please bend at the knees, not at the waist, and hold the baby with one hand while reaching with the other. Never drink HOT beverages when wearing baby, although your sling will come handy for eating, especially in restaurants.

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Beco Baby Carrier Sizing & Washing Care

Sizing

Beco Baby Carrier is one size carrier and will fit most parents between 5 and 6 feet, babies newborn to toddler (7-45 lbs).

Care Instructions

Wash on DELICATE/WARM cycle with a mild detergent. Hang dry in well ventilated area or tumble dry on low and remove when seams are still damp. Spot clean when needed. Do not wash frequently.

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Babywearing Benefits

The Many Benefits of Babywearing

• Helps Babies Grow and Thrive
• Reduces Infant Mortality, SIDS
• Soothes Crying and Colic
• Encourages Mental Development
• Reduces Incidences of Post-Partum Depression
• Better Bonding = Easier Discipline

Helps Babies Grow and Thrive
Most mammals are born with four legs and literally "hit the floor running." Their gestational period ends with their first breath. Human babies are born less developed and naturally have higher needs at birth. Your baby's gestational period doesn't end at birth, but rather continues for many months. Because of this, nurturing the child to adapt to life outside the womb becomes essential in order to properly regulate your baby's systems.

Slings will extend the womb experience and provide a home base of sorts for your newborn. While in the womb, your baby's systems were organized on autoplay. The baby experiences the parent's rhythmic walk, heart beat and breathing while they are worn, and these act as a pacemaker of sorts which remind the baby to organize and pattern her own functions with yours. Babywearing in a sling provides comfort and regulation and adds to the security and warmth so that your infant can focus her energies on positive growth.

Reduces Infant Mortality, SIDS
This is especially true for the premature babies, as mortality rates decrease by as much as 70% when premature newborns are worn in a sling. The enormous benefits a sling provides to a premature baby were first discovered accidentally by a care specialist in South Africa. Unable to offer technological incubators, they used the moms and secured their babies to them with a sling-like wrap creating an "exterior womb." To everyone's amazement; the premature infants that were worn throughout most of the day thrived and grew just as well, and sometimes even better, as the incubated infants.

Soothes Crying and Colic
Research shows that babies worn for at least 3 hours a day cry 43% less during the day and 51% less at night. Babywearing is an ideal preventative measure for more peaceful days and nights.

Encourages Mental Development
Since worn babies spend less time crying and trying to soothe themselves, they are freed (in their state of quiet alertness) to observe more and to positively interact more. Carried babies are more intimately involved in their parent's world and are more engaged in what is going on around them. They socialize better since they are carried at eye level instead of sitting at knee level, like in a stroller. The brain is stimulated by the inclusion provided by babywearing and therefore is encouraged to grow and develop. Scientific evidence shows that carried babies demonstrate advanced speech development and enhanced visual and auditory alertness.

Reduces Incidence of Post-Partum Depression
Studies shows that Post-Partum Depression is much less common among mothers who frequently wear their infants. The reason is not entirely known but many speculate that it may be because of a hormonal stimulation baby-wearing provides and because worn babies cry much less.

Better Bonding = Easier Discipline
The deeper the connection between a parent and child, the easier discipline will be in the future. Wearing your infant in a sling is a bonding investment that enhances the connection between you and your baby. Credible research comparing well-connected children with poorly-connected children brings to light that connected children are more secure, settled, trusting, sociable, positive, adaptable, confident, considerate, co-operative, willing to share, empathetic, sensitive, affectionate, persistent, and eager to learn.

Other Key Benefits
Carrying your baby in a sling allows for your hands to be free in order to go about daily tasks. Baby carriers are extremely helpful during times when using a stroller would be inconvenient - such as up stairs, through large crowds, narrow aisleways, or over rough terrain. It is also helpful when frequently transferring to and from the car. It is much easier to slip on a sling than to drag out and unfold the stroller. Baby carrier put your baby at the height of people's faces instead of at their knees therefore encouraging social interactions and development. Unlike other frontpacks, slings are useful from infancy through toddlerhood, when little legs get tired of walking.

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What materials do you use for Butterfly 2?

• materials outter: 100% OEKO TEX STANDART 100 certified cotton
• materials inside: 100% polyester
• packaging: 60% postconsumer waste paper, 40% virgin wooden pulp
• packaging is recyclable and reusable (we encourage our customer to reuse the packaging for a self-made magazine file or a craft tool box, etc. TIPS are printed directly on packaging)

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What comes with the Butterfly 2 purchase?

• the baby carrier
• removable head rest
• removable infant insert
• instructional DVD
• instructional booklet

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Can baby face out in Butterfly 2?

No, we do not reccomend this position with Butterfly 2. The product was designed as a multi-stage baby carrier, capable to comfortably carry babies from infancy thru toddlerhood and as a such, the body of the carrier is larger (wider and taller) then commonly known front carriers. While it would be theoretically possible to carry a baby facing out (away from parent's body) it would not be comfortable for the baby or the parent.

Butterfly 2 was designed for front and back carries with baby always facing parent's body.

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RECALL MARCH 2008 - Butterfly Original (the model with infant insert permanently sewn inside the carrier)

IMPORTANT NOTICE: ONLY BUTTERFLY ORIGINAL MODEL PRODUCED IN JANUARY AND FEBRUARY 2008 WAS RECALLED.
Butterfly Original model produced AFTER FEBRUARY 2008 as well as our previous model 4th generation (produced before 2008) and current model Butterfly 2 (produced since September 2008) were NEVER PART OF THE RECALL.

March 7, 2008 Beco Baby Carrier Announce Recall to Repair Beco Butterfly Infant Carriers.

Firm below announces voluntary recall. Consumers should stop using recalled products immediately unless otherwise instructed. Name of product: Beco Baby Carrier, model Butterfly Original Units: About 1,900 Manufacturer: Beco Baby Carrier, of Costa Mesa, CA

Hazard: Buckles connecting top body of carrier to the shoulder straps can suddenly release tension when shoulder straps are held near or by the buckles, causing carrier's body to shift. Posing a fall hazard to the baby.

Incidents/Injuries: The firm has received 10 reports of the webbing slipping through the shoulder buckles causing carrier's body to shift. No injuries have been reported.

Description: The recalled infant carriers were sold under brand name "Beco Baby Carrier Butterfly". Carrier has black label with green "b" logo on the left side and a picture of butterfly on the right side.

Name of fabrics included in this recall: Mia, Pony Express, Carnival, Addison, Ethan, Sophia, Cameron, Ava, Joshua

Sold at: Specialty retail stores and Internet sites from January 2008 through February 28, 2008 for about $130. Manufactured in: USA and Dominican Republic

Remedy: Consumers should stop using the carrier immediately and contact Beco Baby Carrier for instructions on returning the carriers for repair. Firm will provide free retrofit of the buckles and reimburse involved postage.

If you have indentified your Beco Beco Carrier as one of the recalled units, please, send us your baby carrier promptly to:
BECO BABY CARRIER, ATTN: RECALL, 1733 MONROVIA AVE, UNIT N, COSTA MESA, CA 92627

Your baby carrier will be repaired with utmost priority within 2-3 days since receipt and shipped back to you via USPS Priority Mail. With a repaired product will also come reimbursement check for your shipping expense.
PLEASE INCLUDE IN PACKAGE: THE BABY CARRIER, YOUR NAME, ADDRESS, PHONE NUMBER AND EMAIL

Consumer Contact: For additional information, contact Beco Baby Carrier at 1.888.943.8232 between 10:00 a.m. and 5:00 p.m PST Monday through Friday

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Is the wide legs position bad for baby?

The wide-set position of your child's legs is actually very comfortable and even healthy. Think about the opposite type of carrier- the kind in the stores that allow a child to suspend from their crotch. This position puts stress on the baby’s hips and spine. In the Butterfly, the wide-leg position allows proper development for the hip sockets. Here are a few links for thoughts/research done on the topic: http://www.storchenwiege.com/babycarrierresearch.htm http://www.continuum-concept.org/reading/spinalStress.html Finally, the ultimate rule of thumb is how your baby acts. If your little one is snuggled up close to you or Mom, sleeping or very content, you can be assured that he is comfortable and happy. As I'm sure you know, our babies can tell us when they are unhappy! :)

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My newborn is not yet 15lbs, but he's too big for the insert. What should I do?

It is certainly fine to use your discretion with the infant insert. It is meant to lift the baby higher while also giving a little extra support, but once they get taller/bigger there is no need for them to be lifted. Also remember that the weight recommendations are just guidelines, not rules. You do what you feel is right and what seems to make your baby comfortable and safe. Also, it is perfectly fine to let him "froggy" his legs until he is comfortable to let them out. The rule is, when he's happy you'll know, but when he's not you'll hear it! :) Here are a few links that might help you: http://mybecobaby.com/2009/04/needing-the-infant-insert/ http://mybecobaby.com/2009/04/froggy-ing/

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Shiping and Tax

We offer the following shipping methods:

• USPS Priority Mail:
  • Orders from $1.00 to $200.00: $10.00
  • Orders from $201.00 to $240.00: $20.00
• 2nd Day Air:
  • Orders from $1.00 to $170.00: $30.00
  • Orders from $171.00 to $300.00: $45.00
• International Air Mail*: $40.00

*We do not ship to countries outside of the USA where Beco Baby Carrier has an authorized retailer(s). These countries include: Australia, Austria, Belgium, Canada, Cuba, Czech Republic, Denmark, Finland, France, Germany, Greece, Guernsey, Iran, Iraq, Isle of Man, Japan, Jersey, Korea (North), Korea (South), Montenegro, Netherlands, New Zealand, Norway, Saint Barthelemy, Singapore, Sudan and Syrian Arab Republic.